User Support

Overview

Transform your application into a user-centric platform with integrated support systems that make your users feel heard and supported. From live chat to proactive issue detection, create a support experience that builds loyalty and reduces churn.

Key Features

• Live Chat Integration: Real-time customer support with chat widgets and bot assistance
• CRM Integration: Track customer interactions and maintain support history
• Proactive Issue Detection: Identify and resolve user problems before they report them
• Knowledge Base: Self-service documentation and FAQ systems
• Ticket Management: Organized support ticket system with escalation workflows
• User Feedback Collection: In-app feedback forms and satisfaction surveys

Implementation Roadmap

1. Phase 1: Basic support ticket system and contact forms
2. Phase 2: Live chat integration and knowledge base
3. Phase 3: CRM integration and customer history
4. Phase 4: Proactive monitoring and issue detection
5. Phase 5: Advanced analytics and AI-powered support

Support Channels

• In-app Chat: Embedded chat widgets for immediate assistance
• Email Support: Traditional email support with ticket tracking
• Phone Support: Voice support for high-priority issues
• Social Media: Support through social media channels
• Community Forums: User-generated support and discussions
• Video Support: Screen sharing and video calls for complex issues

Tools & Technologies

• Live chat platforms (Intercom, Zendesk Chat, Drift)
• CRM systems (Salesforce, HubSpot, Pipedrive)
• Help desk software (Zendesk, Freshdesk, Help Scout)
• Knowledge base platforms (Notion, Confluence, HelpDocs)
• Feedback collection tools (Typeform, SurveyMonkey)
• Analytics and monitoring for proactive support